Return / Refund Policy

Effective Date: March 20th, 2024

Thank you for choosing Gainkit for your skin needs! We want to ensure that your experience with us is enjoyable and hassle-free. If you encounter any issues with the CS2 skins you’ve purchased, please review our return policy below.

• 1. Eligibility for Returns
  • You are eligible for a return if the skin you purchased is faulty or invalid.
  • Returns must be initiated within 7 days of the purchase date.
• 2. Initiate a Return
  • To start the return process, please send an email to return{{ config('app.url') }} within the specified return period.
  • In the email, include your order number, the product you are returning, and the reason for the return.
• 3. Return Conditions
  • Skins must not have been used or applied in the game.
  • Skins should not be transferred to a 3rd person.
• 4. Refund Process
  • Once your return request is received and approved, we will issue a refund to the original payment method used during the purchase.
  • Refunds will be processed within 5-7 business days after the return is approved.
• 5. Non-Refundable Products
  • Some products, once redeemed, may not be eligible for returns. This includes products with a clear indication at the time of purchase that they are non-refundable.
• 6. Contact Information
  • If you have any questions or need assistance with the return process, please contact our customer support team at info{{ config('app.url') }}
• 7. Additional Information
  • Name Gainkit reserves the right to reject any return request that does not meet the specified criteria in this policy.
  • Return shipping costs are the responsibility of the customer unless otherwise stated.
• 8. Changes to the Return Policy
  • Name Gainkit reserves the right to make changes to this return policy without prior notice. Any updates will be reflected on this page.